1. Overview

At CyberMart.pk, we are committed to ensuring customer satisfaction and maintaining a transparent marketplace. All sellers are required to comply with this Seller Return Policy, which outlines return procedures, responsibilities, and conditions to ensure a smooth experience for both buyers and sellers.

2. Return Window

• Buyers may make a return request within 14 days of delivery.
• Returns requested after 14 days will not be accepted unless the product is covered under a valid warranty.

3. Seller Obligations

a. Mandatory Acceptance

• The item is defective, damaged, or not functioning properly.
• The wrong or incomplete item was delivered.
• The product is significantly different from the description or image shown on the listing.

b. Condition for Approval

• The product must be unused, unworn, and in its original condition.
• All tags, packaging, manuals, and accessories must be included.

c. Inspection & Resolution

• Sellers must inspect the returned item within 2 working days of receipt.
• Upon approval, the seller must process a refund or replacement within 5 working days.
• All refunds must be processed through CyberMart.pk's official payment system.

4. Shipping & Cost Responsibilities

• If a return is requested due to a defective or damaged item, the seller will bear the return shipping cost, and the refund will include both the item price and the original shipping charges.
• In cases where a wrong or incomplete item is received, the seller is again responsible for the return shipping cost, and the refund will include the item and original shipping amount.
• For non-returnable items, returns are not accepted under any circumstances.
• CyberMart.pk or its logistics partner will arrange a return pickup.
• If the return is rejected (e.g., due to misuse, tampering, or missing parts), the seller must ship the item back to the buyer within 5 business days.

5. Non-Returnable Categories

• Personalized or custom-made products
• Perishable or consumable goods
• Hygiene and personal care items (e.g., opened cosmetics, undergarments)
• Software, digital subscriptions, or downloadable content
• Items clearly marked as “non-returnable” on the product listing

6. Failure to Comply

• If a seller does not respond to a return request within 48 hours, CyberMart.pk may auto-approve the return on behalf of the seller.
• Repeated non-compliance may result in account suspension, penalties, or withholding of payments.

7. Refund Handling & Deductions

• Approved refunds will be automatically deducted from the seller’s wallet or upcoming payout.
• Sellers may dispute a refund decision by submitting relevant evidence within 3 days of notification.

8. Good Seller Practices

• Upload clear and accurate product photos and detailed descriptions.
• Avoid listing counterfeit, defective, or damaged products.
• Use secure and protective packaging to reduce damage in transit.
• Regularly monitor performance metrics such as return rates and dispute ratios to maintain good standing.

Need Assistance?

For questions or support, please contact CyberMart Seller Support via your seller dashboard or email us at support@cybermart.pk.